Senot, C., A. Chandrasekaran, and P.T. Ward. 2016. Pursuing Conformance Quality and Experiential Quality during the Delivery of Health Care: Evidence from a Multiple-Case Study in U.S. Hospitals. Journal of Operations Management 42-43: 62-79.
Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, S.D. Moffatt-Bruce. 2016. The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance. Management Science 62 (3): 829-848.
Senot, C., A. Chandrasekaran, and P.T. Ward. 2016. Role of Bottom-up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective. Production and Operations Management 25 (3): 458-476.
Chandrasekaran, A., C. Senot, K.K. Boyer. 2012. Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare. Manufacturing & Service Operations Management 14 (4): 548-566.