Senot, C., A. Chandrasekaran, and P.T. Ward. “Collaboration between Service Professionals during the Delivery of Health Care: Evidence from a Multiple-Case Study in U.S. Hospitals”. Forthcoming in Journal of Operations Management
Senot, C., A. Chandrasekaran, and P.T. Ward. “Role of Bottom-up Decision Processes in Improving Delivery of Care Quality: A Contingency Perspective”. Forthcoming in Production and Operations Management
Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, and S.D. Moffatt-Bruce. “The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance”. Forthcoming in Management Science
Chandrasekaran, A.*, C. Senot*, and K.K. Boyer. “Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare”. Manufacturing & Service Operations Management 14 (2012): 548-566.